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• ONLINE STORE TERMS
  By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

  You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to copyright laws).

  You must not transmit any worms or viruses or any code of a destructive nature.

  A breach or violation of any of the Terms will result in an immediate termination of your Services.
• GENERAL CONDITIONS
  We reserve the right to refuse service to anyone for any reason at any time.

  You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

  You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

  The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
• ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
  We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

  This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
• MODIFICATIONS TO THE SERVICE AND PRICES
  Prices for our products are subject to change without notice.

  We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
• PRODUCTS OR SERVICES (IF APPLICABLE)
  Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

  We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

  We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

  We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

AT METRA GROUP INC., WE ARE COMMITTED TO DELIVERING HIGH-QUALITY GRAIN CLEANING EQUIPMENT AND PROVIDING EXCELLENT CUSTOMER SUPPORT. PLEASE REVIEW OUR RETURN AND REFUND POLICY BELOW TO UNDERSTAND YOUR RIGHTS AND OBLIGATIONS. 1. Return Eligibility We accept returns under the following conditions: • The equipment is unused, in original condition, and returned within 30 calendar days from the date of delivery. • Returns must be pre-approved in writing by Almaz LLC. • All returned equipment must be shipped in the original packaging or equivalent protective materials. 2. Non-Returnable Items We do not accept returns for: • Equipment that has been used, modified, or damaged after delivery; • Returns requested after 30 days from the delivery date; • Equipment sold as final sale, demo units, or at a discount due to cosmetic damage; • Custom-configured or special-order items. 3. Return Process To request a return: 1. Contact us at info@graincleaner.com with your invoice number, serial number of the equipment, and reason for return. 2. If the return is approved, we will issue a Return Authorization (RA) number and provide return instructions. 3. The customer is responsible for shipping costs and must ensure the equipment is securely packaged and insured. 4. Restocking Fee Approved returns may be subject to a restocking fee of up to 15% to cover inspection, testing, and repackaging costs. 5. Refunds Once the returned equipment is received and inspected: • A refund will be issued within 14 business days to the original payment method. • Refunds are for the equipment only. Shipping charges and installation costs are non-refundable. 6. Warranty Policy Our equipment is covered by a 12 months limited warranty (see Warranty Terms for details). Warranty claims are processed separately from returns. ⸻ For questions or support, contact us at info@graincleaner.com or call +1 336 612-3077.